FAQ

What types of products do you offer?

At BLK Holiday Shop, we provide a curated selection of unique and meaningful gifts. Our offerings include premium clothing, home decor, and travel accessories, designed to represent and celebrate you and life's special moments. Enhance your daily routine with comfort and connection while giving back. 

How can I place an order?

To place an order, simply browse our online store, select the desired product, and add it to your cart. Once you are ready to complete your purchase, proceed to checkout where you will provide your shipping and payment information.

What is your return policy?

We have a 30-day return policy. You may request a return within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at blkholidayshop@gmail.com.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including custom products, personalized items, and art curated by independent artists. Additionally, sale items cannot be returned. If you have questions about a specific item, please reach out to us.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Shipping costs will apply, and will be added at checkout.

How can I contact customer service?

You can reach our customer service team by emailing us at blkholidayshop@gmail.com. We are here to assist you with any inquiries or concerns you may have.